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Policies

Service Guarantee

We will do our very best to give you a wonderful experience at Pure Concepts Salon. If you are not 100% satisfied, we ask you to notify us as soon as possible so that we are able to make any necessary changes. If at any time you feel that you would be more comfortable or better served by another staff member, please let us know. At Pure Concepts we work as a team to provide you with the best possible service.

Appointments

In order to meet our goal of providing guests with the best possible experience, we ask that you arrive for your appointment promptly. Guests arriving late may be asked to reschedule. Please help us by being on time so that we may complete your service and all other guest services as scheduled.

Cancellations

We understand that life can be hectic and unpredictable. Please give 24-hour notice if you cannot make your scheduled time to be respectful of our service providers and other guests’ time. Repeated no-shows or cancellations may require credit card prepayments to reserve an appointment.

Mutual Courtesy

Please turn off or silence your cell phone during your service in order to provide an atmosphere of relaxation for our guests. If any type of video playing device is used please bring headphones so there is no disruption of anyone’s service.

Children

We strive to create a relaxing and enjoyable atmosphere for all of our guests. Many of our guests are also parents and look forward to a relaxing experience. Safety is a huge concern as we use chemicals and tools at extremely hot temperatures in the salon. For these reasons, we ask that children be brought to the salon only when they are scheduled for services or they can be quietly entertained without disrupting anyone’s experience.

Returns

We want you to be happy with any product choice and would be happy to exchange any product purchase for another product that better meets your needs. All product returns must be made within 30 days of purchase with a receipt. Store credit will be issued for returns without a receipt. No returns accepted for makeup or personal blends or discontinued products. There are no returns on gift cards or series packages; however, they are transferrable. Contact Pure Concepts for further details.

Gift Cards

Pure Concepts gift cards are a great way to treat yourself or someone special to a wonderful experience. Gift cards may be applied toward any services or products at Pure Concepts. Gift cards are nonrefundable and cannot be redeemed for cash or used to purchase another gift card or series package. Service prices are subject to change. Pure Concepts is not responsible for lost or stolen cards.

Privacy Policy

We respect your privacy. We will not sell or offer your information to anyone else.